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Protection errors in Adaptive Defense products

Information applies to:

Products
Panda Adaptive Defense 360 on Aether PlatformPanda Adaptive Defense on Aether Platform
Panda Endpoint Protection on Aether PlatformPanda Endpoint Protection Plus on Aether Platform

Issue Status
Tracking ID: WGUA-2680
Status: Resolved
Type of solution: Hotfix / v8.00.22.0025 and later


Symptoms
Protection error in devices with Panda Endpoint Security products installed from the Aether platform Status tab.

Solution

  1. Download and save the hotfix file to the endpoint:
    hf-wgua2680_diagnosticstatus.exe
  2. Double-click the downloaded file.
  3. The hotfix installation does not require restarting the computer. However, under certain circumstances, you may be prompted to restart for the hotfix to be fully applied. If you cannot restart the computer right away, select No when prompted. This postpones the application of the hotfix until the next system restart.

    Note: To download an unattended or silent version of the hotfix, click here. The hotfix is applied after the next system restart.

Release Notes
Next, find all the changes the hotfix includes. On a general level, the hotfix application improves the mechanism of diagnostics and automatic repair of protection errors.

Protection version that includes the hotfix

v8.00.22.0025 and later.
To see your Adaptive Defense product version, see this article.

File Details

The hotfix updates the following files:

File nameLocationFile versionModification date
PSNWSC.dllC:\Program Files (x86)\Panda Security\WAC\PSNWSC.dll4.0.18.1January 16, 2024
PKNMDT.dllC:\Program Files (x86)\Panda Security\WAC\PKNMDT.dll4.6.4.107March 6, 2024
PSNCSysAction.exeC:\Program Files (x86)\Panda Security\WAC\PSNCSysAction.exe8.0.22.24March 18, 2024
PSANModAdiag.dllC:\Program Files (x86)\Panda Security\WAC\PSANModAdiag.dll4.0.17.4April 4, 2024
PSANModCtrlCfg.dllC:\Program Files (x86)\Panda Security\WAC\PSANModCtrlCfg.dll4.0.19.1April 3, 2024
WADiag.dllC:\Program Files (x86)\Panda Security\WAC\WADiag.dll4.5.12.4May 28, 2024


Verify Hotfix Application

To confirm the correct application of the hotfix, check the file version (in File Details section) or else, verify the values of these Registry keys:

32 bits Architecture64 bits Architecture
Registry KeyValueRegistry KeyValue
HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_Diagnostic_Status_RecoveryRevision [REG_DWORD]
2
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_Diagnostic_Status_Recovery

Revision
[REG_DWORD]

2

HKEY_LOCAL_MACHINE\SOFTWARE\Panda Software\Setup\Hotfix history\HF_Diagnostic_Status_Recovery

Result [REG_DWORD]

0 = Success
1 = Not Applied
2 = Error
9 = On Reboot Operation

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Panda Software\Setup\Hotfix history\HF_Diagnostic_Status_Recovery

Result
[REG_DWORD]

0 = Success
1 = Not Applied
2 = Error
9 = On Reboot Operation

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